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Terms and Conditions This agreement sets forth the terms and conditions pursuant to which hokkaiSNOW (LTD), in return for payment by the participant of the specified amount as the tour price, agrees to provide the elements of the tour. Payment of any monies for a reservation on a tour or trip shall constitute acceptance and consent to all provisions of the Terms and Conditions. These provisions are hereby incorporated by reference of this Disclosure Notice, and customers are advised to take note of them. Tour Price: The tour price stated on this confirmation includes all applicable destination lodging taxes, as well as the package elements as described in tour inclusions. Any tips, gratuities, or other items not specifically mentioned as included are at the discretion of the tour participant. hokkaiSNOW (LTD) staff will verify the exact tour cost and your payment of the deposit will reflect your acceptance. The prices are subject to change according to unforeseen price increases. Reservations and Payments: A deposit of 15% of the total package cost per person is required at the time of booking or within fourteen (14) days of making a reservation. Additional payments may be required for airfare or non-ski packages. Some resorts/properties have higher deposit requirements - you will be advised at the time of booking of the required amount. Upon receipt of deposit, confirmation of receipt as well as an outline of your costs will be forwarded to you. No reservation or contract shall exist between hokkaiSNOW (LTD) and the client until (1) hokkaiSNOW (LTD) has received a deposit, and (2) hokkaiSNOW (LTD) has signified acceptance by issuing a written confirmation (or electronic if preferred) to the tour participants. Final payment is due 60 days or more prior to departure. We request that you please adhere to the final payment due date. We may cancel any reservation that is not paid per the required schedule and a late/reinstatement fee of 10,000Yen per reservation will be charged to rebook the reservation. A service charge of 10,000Yen will be charged for any returned checks. Changes and Late Bookings: Changes from the initial itinerary or tour package may increase the cost for the participants, and additional deposit may be required as appropriate. If booked within 60 days of travel, full payment is due immediately. Cancellation Policy: Travel is a perishable product which often cannot be resold. For this reason some penalties and restrictions apply with your vacation investment. If you cancel your reservation, YOUR RIGHT TO RECEIVE A REFUND IS LIMITED, as set forth in the following schedule. Receipt of written notice in our office establishes cancellation date. Cancellation charges are comprised of several separate fees that added together total your full cancellation cost: Lodging fees, hokkaiSNOW (LTD) fees, and any other providers of various services, including telegram and telephone expenses. 1) LODGING charges apply as per individual property used. 2) hokkaiSNOW (LTD): If cancelled prior to 60 days before departure, 5000Yen per person is charged. Within 60 days of departure, 10,000Yen per person is charged. 3) Other providers of services on cancellations made within 60 days of departure may apply to individual reservations. Refund requests must be submitted in writing no later than 15 days after the return date. Late requests will not be honored. Refunds will be limited and result in penalties for deviations made during travel. No refunds will be made on unused or partially used services. The tour participant's failure to make payments under this agreement or the tour participant's breach of this agreement shall be considered a cancellation by the tour participant as of the date of such failure or breach. Deposits and/or Final Payment refunds from ski areas are ALWAYS SLOW. Do not be surprised if you wait several months for a deposit to be refunded. Rest assured that we continually check and re-check all outstanding refunds. hokkaiSNOW (LTD) cannot refund your payment until they are received from all vendors. hokkaiSNOW (LTD) places the deposits and payments with the vendors AT YOUR REQUEST, and will be refunded when received. Insurance: Travel insurance is NOT included in your package, but is highly recommended. We highly recommend that you purchase trip cancellation insurance. The cost is minimal compared to the rest of your vacation. Responsibilities: hokkaiSNOW (LTD) (Agent) gives notice that all tickets, vouchers and coupons issued by Agent and all arrangements for accommodation, transportation and conveyance for sightseeing services or any other service made by Agent are made by Agent as dual Agent for the passenger and for the suppliers, hotels or other suppliers, upon the express condition that Agent is not liable for injury, damage, loss, accident, delay or irregularity which may be occasioned either by reasons of defect in any vehicle or through the act or default of any company or person that is engaged in conveying the passenger, furnishing rental cars to him, furnishing sightseeing services to him, or that participates in carrying out the arrangements of the tour or otherwise in connection therewith, or any hotel or lodging or employee of said hotel and lodging. The issuance and acceptance of tickets or vouchers shall be deemed to be consent to these conditions. If the contract between hokkaiSNOW (LTD) and the customer, on the one hand, and/or the contract between hokkaiSNOW (LTD) and the designated service provider, on the other hand, is cancelled by hokkaiSNOW (LTD) for any reason whatsoever, all partial or full payments made for the trip will be refunded, in their entirety, less a 10,000Yen processing fee, without further obligation on the part of hokkaiSNOW (LTD). The right is reserved to substitute hotels for other hotels of similar category or change schedules without prior notice should the circumstances so demand. In the event of a change in the itinerary necessitated by factors or conditions beyond the actual control of hokkaiSNOW (LTD), no refund can be made nor will credit be allowed, provided that in the event of such change in itinerary, hokkaiSNOW (LTD) shall provide accommodations and services of comparable quality and standards as set forth in the brochure. Any such change shall not modify the cancellation provisions. All rates quoted listed above are based on current lodging property rates, local tax rates, and current service provider tariffs and current international exchange rates, and are subject to adjustment without prior notification. In the event of changes therein, or to correct for any typographical errors herein, and any increase resulting from such adjustment shall not modify the cancellation provisions listed above. [ Back to Home ] |